Customers who have purchased a software maintenance agreement sma should make note of the. Upfront support options upfront calibration plans, software update subscription and extended warranty plans provide economical system support coverage. Software maintenance agreement swma what is a software maintenance agreement swma. Contents of this agreementunder this agreement, the maintenance services are provided in relation to specific, identified software. Agilent crosslab software maintenance agreements help keep your laboratory software running at peak performance. And now, its easier than ever to put our latest software innovations to work in your lab. Sagent will provide the support services listed below for the software and the two contacts designated contacts named by customer on page 3 of this agreement. Agilent technologies offers a maintenance agreement that will cover. This online manual provides novice and advanced users with information needed to successfully run chips with the. Software maintenance agreement waterloo hydrogeologic. Software support and maintenance agreement 112017 commercial in confidence 5 software means the software that accompanies the eula, including computer software, accessible code, protected. Technical matters about data analysis and software operation, reporting, administration, maintenancepatching, etc. One of the many benefits of maintaining an active software maintenance agreement is the ability to always have access to the latest software.
A software maintenance agreement builds a bridge between your business needs and a software professional. Sometimes called a service agreement, service contract, or a. Service agreements several service agreements are available, each designed to meet a specific need. If an optional agreement entitles the customer to program. Were always working to help you get the most out of your agilent instrument. Take a quick tour of our new agilent software maintenance agreements smas which include simple, oneclick access to all future software releases. Welcome to the agilent 2100 bioanalyzer maintenance and troubleshooting guide. An agilent crosslab software maintenance agreement is the best way to manage your budget with a fixed annual cost for phone support and software updates or upgrades. Agilent provides this customary commercial license in software and. You will get upgrades and updates when they become available, and when you need advice or troubleshooting tips, an agilent software expert is only a phone call away. Agilent s crosslab services provide laboratories with comprehensive maintenance coverage to suit their specific needs and budget. The agilent 4200 tapestation software comes preinstalled with the agilent 4200 tapestation system and consists of four packages. Agilent openlab software support lifecycle policy agilent. Agilent 62246230 tof lcms maintenance guide 3 contents 1 basic operation 7 starting and shutting down 10 to start the system in standby mode 12 to change from standby to on 15 to change from.
In addition to a preventive maintenance agreement, others cover specific. Agilent 7500 series icpms customer maintenance parts list. All data is being maintained and protected in accordance with applicable data privacy laws. The customer must have remote desktop access to the system via a computer connected to the internet that is able to run webex. We provide service plans at a variety of levels for software and instrumentation from any common manufacturer waters, thermo fisher, shimadzu, and others. Free software maintenance agreement free to print, save. Service contracts, on demand repair, preventive maintenance, and service center repair. Software maintenance agreements vary in price depending on which product you are purchasing maintenance for. Your maintenance agreement begins in the month the product was purchased. Agilent may provide limited support for older revisions on a best effort basis, but response times will be longer. The software is not specifically written, designed, manufactured, or intended for use in th e planning, construction, maintenance, or direct operation of a nuclear facility, nor for use in on line control or fail safe operation of aircraft navigation, control or communication systems, weapon systems, or direct life support systems. Support means the support services provided by ppmp under this.
Software maintenance during the term of this agreement, vendor will provide the customer with ed patches, bug fixes and releases of the software along with other generally available. Licensee may not assign the rights granted hereunder, or any of them, without the prior written consent of simple software. If youre the one who owns a software support company or youre an independent. Frequently asked questions agilent lab informatics. Sagent logo software maintenance and technical support agreement sagent technology, inc. Agilent lc troubleshooting series part 1 introduction. The 4200 tapestation controller software is simple and intuitive. Agilent 6500 series qtof lcms system crawford scientific. This page provides the lifecycle status for versions of the agilent openlab software products. Software maintenance and technical support agreement sagent technology inc. For questions about obtaining a software maintanance agreement sma. Software maintenance agreements for workstations agilent. Software maintenance agreement template get free sample.
Agilent software license terms the following license terms govern your use of the software unless you have a separate written agreement with agilent, in which case, that written agreement will. With an agilent crosslab software maintenance agreement, you get the help you need, when you need it, to keep your laboratory software running at its highest level. Software maintenance and technical support agreement. Enhance performance and boost uptime of your 3070 system through keysights various system uptime support contract offerings. The nicelabel software maintenance agreement sma offers enhanced support and free software upgrades to nicelabel customers.
We have worked with agilent it security experts and we have obtained an ssl certificate for the site. We provide service plans at a variety of levels for software and. Compare features for workstation software maintenance agreements. For support of agilent workstation software or instruments contact your regional agilent sales and support center. City of colorado springs city of colorado springs tax. A swma is an agreement between you and ibm to provide ongoing support to your ibm licensed. Services including instrument software qualifications, consulting and custom validations focused on data integrity. Maintenance agreement for agilent instruments this is a combined synopsissolicitation for commercial items prepared in accordance with the format in far subpartstreamlined procedures. If there is a valid, signed written agreement agreement between you and agilent concerning the service, the agreement shall take precedence in the event of. Agilent may discontinue performance if customer fails to pay any sum due, or fails to perform under this or any other agilent agreement if, after ten 10 days written notice, the failure has not been cured. Agilents reagent rental program offers a flexible and affordable solution for microarray analysis using the complete agilent platform. All members are welcome to contribute and comment on all items. Agilent 2100 bioanalyzer maintenance and troubleshooting.
Software maintenance lab instrument software service plans agilent. A today introduced the latest revision of its chromatography data system cds software, openlab cds a. Agilent 6500 series qtof lcms maintenance guide agilent technologies 1 basic operation starting and shutting down changing ion sources 21 this chapter describes procedures for the basic. Dfars clause or the agilent standard software agreement for the product involved. By agreeing to purchase a predefined volume of microarrays and. Agilent 7500 icpms chemstation g1834b operators manual. Software maintenance agreement free templates by seq legal. Hplc maintenance replacing the high pressure filter on an agilent 1290 g4220x or g4204x pump duration. Maintenance services are defined to cover the supply andor application. Agilent crosslab service and support portfolio brochure. Software maintenance agreement agilent lab informatics. Upfront calibration plans, software update subscription and extended warranty plans provide economical system support coverage service plans. Agilent instrument service contracts, system qualifications, asset management, lcms qqq triple quad. Software designed to track inventories, manage schedules, aggregate data, provide resource visibility, and integrate with other lab systems.
If you currently have a software maintenance agreement, click here to download the latest software. Lab software maintenance agreements agilent community. Use this form to locate a known software issue by entering the issue id also known as. The maintenance service contract is for critical instrumentation, agilent cary 5000 uvvis spectrometer and accessories. Sma for workstations protect your software investment in the same way service contracts protect your. There are two levels of sma support designed for customers of any. This maintenance agreement shall terminate upon the earlier to occur of i the effective date of a subsequent agreement concerning software maintenance services entered into between licensee and.